About Us

This web site is owned and operated by Column Radiators 4u who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Column Radiators 4u
Unit 4 Kiln Road Portsmouth Hampshire PO3 5LP United Kingdom
Phone: 023 9316 2169
Fax:
Email: st [at] radiators-bathrooms-4u [dot] co [dot] uk
VAT Reg. No 807 6839 96
Company Reg. No 5014686

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We accept only UK registered credit cards as payment. If you are shopping from outside the United Kingdom or wish to pay with a non UK card, you will need to contact us to place your order.

We are happy to take orders online, over the phone or in person at our retail premises.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.We will indicate acceptance of your order, and hence a contract between us, when we e-mail a PDF copy of your 'Sales Receipt' or when we post you a 'Sale Receipt' where no email address is unavailable. We reserve the right to cancel any order at any point, where an error has been made with pricing or where we are unable to supply the goods for any reason. Where any supply or pricing issue arises we will always contact you in an effort to resolve the issue to your satisfaction.

Please check your order details carefully when placing an order and check your invoice/order confirmation to ensure we have the correct details. If you are in any doubt please contact us immediately so both yourselves and Column Radiators 4u can avoid any additional costs. We are here to help.

Payment of the Price and VAT shall be due with receipt of the Buyers order.

Interest on overdue payment shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 5% per annum above the Bank of England base rate from time to time in force. Such interest shall accrue after as well as before any judgment.

The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.

Shipping And Handling

Orders over £59 are generally shipped free of charge. Orders for less than £59 have an additional £6.30 fee added.

Delivery Schedule

We use a third party courier for deliveries and someone will need to accept and sign for the goods. Deliveries are Monday to Friday between 8am and 6pm. The customer is responsible for any additional delivery charges incurred, as a result of no one being available to take delivery of the goods. We can deliver to an alternative delivery address from your invoice address, if requested.

Palletised goods are delivered by hauliers on a kerbside service only - that is, the haulier is not responsible for bringing the goods inside your property. Smaller packages are delivered by courier companies who are responsible for delivery to your door to ground floor levels only. The Buyer may be required to provide help with unloading of bulky items.
Pallet deliveries MUST be inspected on delivery, and if damaged or short should either be rejected or the damage and/or shortage noted when signing for the delivery. Please inform us of any potential access issues.

Delivery of the Goods shall be made to the Buyer's address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.

The Seller undertakes to use its reasonable endeavours to despatch the Goods in the time period specified when the order was placed, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract. The Seller accepted no liability whatsoever in respect of late, part or damaged deliveries.

The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.

If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.

Where the Buyer request the Goods to be delivered to an address other than that stated in the original order additional charges may apply.

Where the Buyer fails to take delivery within a reasonable period of time the Goods will be returned to the supplier, any additional cost incurred will be the responsibility of the Buyer.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

All Goods carry the standard manufacturer's warranty, this is generally specified with the product details.

Dezincification / Corrosion / Performance
The Seller insist that all Goods should be suitably specified for the system type they are to be installed on. In areas where aggressive water prevails or where a softener is installed the use of dezincification resistant materials would be advised. We insist that this is checked with the heating installer / local water authority as responsibility for premature failure due to corrosion will not be held by the Seller.

Goods cannot be returned once they have been installed.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 023 9316 2169 (International +44 023 9316 2169) or fax us on or write to us at Unit 4 Kiln Road Portsmouth Hampshire PO3 5LP United Kingdom

Privacy Policy

Column Radiators 4u do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

We offer a 90 days return policy for private retail customers. If you change your mind once you have received your goods, you must return the goods to us, complete, in the original packaging and in a resalable condition. This includes pallet deliveries, any items that arrive on a pallet must be returned on a suitable pallet. We will then refund your transaction less the carriage costs incurred by our company in delivering the goods.

You MUST call us on 023 9316 2169 before returning any goods, to confirm the address where the goods are to be returned. You will need to quote your sales receipt reference number and you will receive RMA documentation. Goods must be returned within 7 working days of agreeing the return and include your RMA documentation.

Returns after 90 days are considered on a case-by-case basis; returns can sometimes be accepted for store credit, though a restocking fee may apply. If you have an item you would like to return after the 90 days returns period, contact us to discuss your situation further.

Although we are happy to re-stock most items, any items that are made to order are deemed to be a 'special order' and as such are non-returnable.

Where faulty Goods have been supplied the Seller will offer a replacement or full refund including the cost of delivery and returning the Goods.

Where the Buyer changes their mind and wishes to return the Goods the Seller must be informed within 90 days of delivery and the Goods returned to an address specified by the Seller. It is the Buyers responsibility to ensure that returned Goods reach us in re-sellable condition. They should be packed well in the original packaging and will be inspected before any refund can be issued. The refund will be the purchase price less the carriage costs incurred by the Seller.

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