We use a third party courier for deliveries and someone will need to accept and sign for the goods. Deliveries are Monday to Friday between 8am and 6pm. The customer is responsible for any additional delivery charges incurred, as a result of no one being available to take delivery of the goods. We can deliver to an alternative delivery address from your invoice address, if requested.
Palletised goods are delivered by hauliers on a kerbside service only - that is, the haulier is not responsible for bringing the goods inside your property. Smaller packages are delivered by courier companies who are responsible for delivery to your door to ground floor levels only. The Buyer may be required to provide help with unloading of bulky items.
Pallet deliveries MUST be inspected on delivery, and if damaged or short should either be rejected or the damage and/or shortage noted when signing for the delivery. Please inform us of any potential access issues.
Delivery of the Goods shall be made to the Buyer's address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.
The Seller undertakes to use its reasonable endeavours to despatch the Goods in the time period specified when the order was placed, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract. The Seller accepted no liability whatsoever in respect of late, part or damaged deliveries.
The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.
If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.
Where the Buyer request the Goods to be delivered to an address other than that stated in the original order additional charges may apply.
Where the Buyer fails to take delivery within a reasonable period of time the Goods will be returned to the supplier, any additional cost incurred will be the responsibility of the Buyer.
* Free delivery is not available for the Scottish Highlands, Channel Islands and Northern Ireland. Please contact our sales team on 02393 162 169 for more information.